The reception of citizens at the prosecution office is carried out according to established schedules. If in connection with the applications of a citizen it is necessary to take urgent measures, the relevant officials of the prosecution office are obliged to take them immediately.
Employees of the Department of the Prosecutor General's Office and the Departments of the Military Prosecution Office, the Prosecution Office of the Nakhchivan Autonomous Republic and the Baku City Prosecution Office for the Organization of Work with Documents and Applications and the corresponding assistant to the military prosecutor of the Nakhchivan Autonomous Republic by receiving the authors of initial appeals, the decision of which falls within the competence of the Prosecution Office, as well as all appeals, not related to the powers of the prosecution office must provide the necessary information and explanations, ensure the placement of information about the accepted (clarified) citizens in special electronic databases during the next working day by entering it into the relevant registration books, ensure proper registration and direction of received applications.
When a citizen re-appeals to the prosecution office (as indicated in paragraph 242.9 of these Rules) or if the applicant's complaint was not previously considered and was not satisfied by the lower prosecution office, and also despite the fact that the application is primary, it will be established that this is associated with grave and especially grave crimes, decisions and actions (inaction) of officials violating human and civil rights and freedoms, corruption crimes, torture or other inhuman treatment, actions of prosecutors or employees of other law enforcement agencies, as well as other important issues, citizens should be received by prosecutors of the relevant departments (divisions). Citizens who are dissatisfied with the decisions made on their complaints after their adoption by the prosecutors of departments (divisions) should be accepted by the deputy directors of the relevant departments (divisions) (in the absence of such a staff unit in the department or division, by the directors of departments (divisions)), and persons who have appealed the decisions adopted subsequently, are accepted by the directors of departments (divisions). Applicants whose applications are important should be accepted directly by the directors of departments (divisions) or their deputies.
In the Anti-Corruption General Directorate with the Prosecutor General, in connection with initial applications, citizens are received by the prosecutors of the respective departments (divisions) of the General Directorate. Citizens who are dissatisfied with the decisions made on their appeals after the reception by the prosecutors of departments (divisions) should be received by the deputy directors of these departments (divisions) (in the absence of such a staff unit in the department or division, by the directors of departments (divisions)). Citizens who are dissatisfied with decisions taken at their requests after being received by deputy directors of departments (divisions) are made by the directors of departments (divisions), and citizens who are dissatisfied with decisions taken at their requests, after receiving by directors of departments (divisions), should be made by the head of the General Directorate, who is Deputy Prosecutor General. Applicants whose complaints are of great importance should be accepted directly by the administration of the Anti-Corruption General Directorate with the Prosecutor General.
The registration of citizens who applied for registration for reception by the Prosecutor General, which will be held in the administrative building of the Prosecutor General's Office, is carried out by the Reception Division of the Department for the Organization of Work with Documents and Applications. The Department provides the necessary information about the previous applications of citizens, including their number, nature, whether it is under control, decisions on appeals, responses, and ensures collection of information on which officials of the prosecution office previously accepted the authors of appeals, on the status of their admission in subordinate prosecutors. For this purpose, control materials, certificates and other documents are requested and studied from the structural subdivisions of the Prosecutor General's Office and subordinate prosecution offices. After that, the employees of the Reception Division inform the citizens who have made an appointment about the time of reception by the Prosecutor General, ensure the timely reception of citizens who have arrived for the reception by the Prosecutor General in the administrative building of the Prosecutor General's Office. Applications submitted by citizens during the reception are monitored on the basis of the relevant decisions of the Prosecutor General. The Department for the Organization of Work with Documents and Applications ensures that these applications are submitted to the appropriate structural divisions for the immediate execution of orders from the Prosecutor General.
Prosecutors of districts (cities) receive citizens at their place of residence, and territorial military prosecutors receive servicemen in military units at least once a month in accordance with established schedules. In order to increase the efficiency of the reception of citizens in the district (city) and territorial military prosecution offices, it is necessary to determine the appropriate assistant prosecutor responsible for organizing this work, when dividing responsibilities between the prosecutors.